Terms & Conditions
**Terms & Conditions of Juliet’s Jewellery**
**Effective Date:** [2025]
Welcome to Juliet’s Jewellery! By visiting and making purchases on our website, you are agreeing to the following Terms and Conditions. Please read them carefully.
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### **1. General Information**
Juliet's Jewellery is an online jewelry store based in Pakistan. We offer a variety of jewelry products, including rings, necklaces, bracelets, and earrings. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions.
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### **2. Product Information**
We aim to provide accurate descriptions, images, and details of all our jewelry products. However, we cannot guarantee that every product’s appearance will be identical to what is displayed on your screen due to differences in monitor settings.
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### **3. Order Acceptance & Payment**
- **Payment Method**: We accept **Cash on Delivery (COD)** as the only payment method. Payment will be collected by the delivery courier at the time of product delivery.
- Orders are confirmed once your payment (COD) is received at the time of delivery.
- If the COD payment is declined or there are any issues with payment upon delivery, we will cancel the order and you will be notified.
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### **4. Shipping & Delivery**
- We offer standard shipping services across Pakistan. Delivery times vary depending on the location.
- All orders will be processed and dispatched after the successful order confirmation and shipment preparation.
- You will receive an email or SMS notification with tracking details once your order has been dispatched.
- Shipping costs will be calculated at checkout and are based on the delivery location.
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### **5. 7-Day Money-Back Guarantee**
We stand by the quality of our jewelry. If for any reason you are not satisfied with your purchase, we offer a **7-Day Money-Back Guarantee** from the date of delivery. To be eligible for a refund:
- The product must be in its original condition (unused, unworn, and undamaged).
- The product must be returned in its original packaging.
- You must contact our customer service within **7 days** of receiving the product to initiate the return process.
Once we receive the returned item and verify its condition, we will process your refund. The refund will be made in the form of **store credit** for future purchases if the product is in good condition. Return shipping costs will be borne by the customer.
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### **6. Exchange Policy**
We offer a **7-day exchange policy** for our customers:
- The product must be unused, unworn, and returned in its original packaging.
- You must contact our customer service within **7 days** of receiving the product to request an exchange.
- Exchanges are subject to product availability and will be processed according to the value of the original item.
- If the product is found faulty, we will cover the return shipping costs. If there is no fault with the product, the customer will be responsible for return shipping.
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### **7. Returns & Exchanges Process**
To initiate a return or exchange:
1. Contact our customer service at **[insert email or contact link]** within 7 days of receiving the order.
2. Provide your order number and reason for return/exchange.
3. Our team will provide you with instructions on how to return the item.
4. Once we receive the returned product, we will inspect it and process either the refund or exchange as per our policy.
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### **8. Privacy Policy**
Your privacy is important to us. We are committed to protecting your personal information. For details on how we collect, use, and protect your data, please refer to our **Privacy Policy**
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### **9. Modifications to Terms**
We reserve the right to modify these Terms and Conditions at any time. All updates will be posted on this page and will become effective immediately upon posting. We encourage you to review these Terms periodically.
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### **10. Intellectual Property**
All content on the Juliet’s Jewellery website, including text, images, logos, and designs, is the property of Juliet's Jewellery and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any material from our site without prior written permission.
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### **11. Limitation of Liability**
Juliet’s Jewellery is not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. The customer agrees to use the website and products at their own risk.
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### **12. Governing Law**
These Terms and Conditions are governed by the laws of Pakistan. Any disputes related to these Terms and Conditions will be resolved in the courts located in Pakistan.
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### **13. Contact Us**
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
**Email:** Officialjulietsjewellery@gmail.com
**Phone:** 03318397466
**Address:** Karachi,Pakistan
By purchasing from Juliet’s Jewellery, you agree to be bound by these Terms and Conditions. We value your trust and are committed to providing you with an excellent shopping experience.